Frequently Asked Questions

No, and we are upfront about that. Every piece is artificial (fashion) jewellery: a brass base with 18k gold-tone plating. You get the warmth and look of gold without the gold price. We make no claim of gold purity and our pieces are not hallmarked.

Our plating is tarnish-resistant and made for regular wear. To keep it that way, put jewellery on after perfume and hairspray, take it off before washing or swimming, wipe it dry after wear and store it in the pouch provided.

Every piece is nickel-safe, and nickel is the most common cause of jewellery irritation. That said, anyone can react to any material, so stop wearing a piece and seek medical advice if you notice irritation.

No. We use cubic zirconia (often sold as American Diamond), shell pearls and coloured stones. The materials for each piece are listed on its product page.

With reasonable care, our plating holds its finish through regular wear over many seasons. Plated jewellery is not lifetime jewellery, and how long it lasts depends a lot on how it is stored and whether it meets water, perfume or sweat.

No. You can check out as a guest. An account simply saves your order history and wishlist for next time.

Cards, UPI, netbanking and wallets, all handled by Razorpay. We never see or store your card or UPI details.

Yes. Payments are processed by Razorpay over an encrypted connection, and payment details go straight to them rather than to us. We only receive confirmation that a payment succeeded.

Yes, any time before it is dispatched. Email with your order number as soon as you can. See our Refund & Cancellation Policy.

Orders placed through the website are the ones we can track, insure and refund properly, so we recommend ordering here. You are welcome to ask us questions on any channel.

Across India only. We do not ship internationally yet. Full details are in our Shipping & Delivery Policy.

We dispatch within 1 to 2 business days. After that, expect 2 to 5 business days for metro cities, 5 to 8 for the rest of India, and up to 10 for remote and hill areas.

₹99 flat on orders under ₹1,499, and free on orders of ₹1,499 and above.

We email a tracking link as soon as your parcel is dispatched. If two business days have passed since you paid and you have not heard from us, write to .

Yes, within 7 days of delivery, as long as it is unworn and in its original packaging. Pierced earrings and nose pins cannot be returned for hygiene reasons unless they arrived damaged or were the wrong item.

Tell us within 48 hours at with your order number and photographs. We will replace it or refund you in full including shipping, and we pay the return cost.

We process it within 3 business days of receiving and checking the return. Your bank then takes another 5 to 7 business days to show it, which is outside our control.

Not directly. Return the piece for a refund and place a new order, which is faster and keeps your size or colour choice open.