Refund & Cancellation Policy

Last updated

If a piece is not right, we want to fix it. Here is exactly how cancellations, returns and refunds work.

Cancelling an order

You can cancel free of charge any time before your order is dispatched. Email with your order number as soon as you can. Once a parcel has been handed to the courier it cannot be cancelled, but you can still return it.

Returns

You may return most pieces within 7 days of delivery, provided they are:

• unworn, undamaged and in original condition;
• in their original packaging, with any tags or pouches;
• accompanied by your order number.

What cannot be returned

• Pierced earrings and nose pins, for hygiene reasons, unless they arrived damaged or were the wrong item.
• Pieces customised or personalised for you.
• Pieces damaged by use, or by not following the care notes.

This does not affect your rights where an item is faulty or not as described.

Damaged, wrong or missing items

Tell us within 48 hours of delivery at , with your order number and photographs of the item and packaging. An unboxing video helps a lot. We will replace it or refund you in full, including shipping, and we pay the return cost.

How to start a return

1. Email with your order number and what is wrong.
2. We reply within 2 business days with return instructions.
3. Send the piece back, or we arrange a pickup where the courier supports it.
4. We inspect it on arrival and confirm your refund.

Please do not send anything back before contacting us, or we may not be able to trace it.

Refunds

• Refunds go to your original payment method, through Razorpay.
• We process the refund within 3 business days of receiving and checking the returned piece.
• Your bank or card issuer then takes a further 5 to 7 business days to show it. That part is outside our control.
• Original shipping charges are refunded only where the fault was ours.
• Return postage is yours to pay on a change-of-mind return, and ours where the item was faulty, damaged or wrong.

Exchanges

We do not run direct exchanges. Return the piece for a refund and place a new order, which is faster and lets you keep your size or colour choice open.

Questions

Email or call during .